Processing Times: Orders will be processed for shipment within 3-5 business days after purchase. Once processed and shipped, you should expect to receive your order within 2-7 business days depending on the shipping speed you selected. Business days do not include weekends or holidays. Shipping times may be delayed due to COVID-19. If you require expedited shipping, please contact us via email at email@example.com.
ORDER PROCESSING TIME DURING OUR MEMORIAL DAY SALE IS 5-7 BUSINESS DAYS- This DOES NOT include transit time (the time it takes for the shipping carrier to deliver your package once in their possession).
All orders are shipped via USPS or UPS with tracking. You will be provided a tracking number once your order has shipped. We are not responsible for lost or stolen packages once they are shipped and scanned in by USPS or UPS. However, all packages (except standard/economy shipping) are shipped with insurance and we are happy to help you file a claim. Packages returned due to an incorrect address can be reshipped once additional shipping costs have been paid for the new shipment. A lost package due to an incorrect address is the responsibility of the customer.
NEXT DAY AIR SAVER & 2ND DAY AIR- Your order will ship within a 1 business day processing time via UPS. Orders placed before 3PM EST on a business day---> day 0 = the day the order is placed. Business day 1 is the next business day. Orders placed after 3PM EST do not count for the day the order was placed.
UPS NEXY DAY AIR AND NEXT DAY AIR SAVER does not guarantee next day delivery. These services are for next business day delivery. For any additional questions regarding this, you may contact the shipping carrier directly.
We offer Premium Protection Insurance at checkout which covers lost, stolen and damaged packages. If you decline this coverage, you waive your protection in the instance that the shipping carrier does not assume liability and provide reimbursement for a lost, stolen or damaged package.
International order are shipped via USPS, UPS or DHL. If import duties are charged by the customer's country at the time of import, the customer is solely responsible for the fee of importing goods. Any packages returned due to the refusal to pay duties can be refunded, once returned to us, minus the original shipping cost.
Returns: Due to the nature of our products and the COVID-19 pandemic, returns are not accepted on any of our products.