SHIPPING AND RETURN POLICY
Processing Times: We strive to process orders for shipment within 1-3 business days after you complete your purchase. Once processed and shipped, you should expect to receive your order within 2-5 business days depending on the shipping method you selected at checkout. Business days do not include weekends or holidays.
Please be advised that processing and shipping timeframes are estimated and not guaranteed and may be affected by external factors such as weather or delays caused by third-party couriers, especially during peak shipping seasons, such as Black Friday, Cyber Monday and Christmas.
You will be provided a tracking number once your order has shipped. We are not responsible for lost or stolen packages once they are shipped and accepted by the shipping carrier, unless you purchased Premium Shipping Protection. In some cases, you may be eligible for a replacement, please see our Premium Shipping Protection terms and conditions below.
It is your responsibility to provide complete and accurate shipping information, including your mailing address. Packages that cannot be delivered or are returned due to an incorrect address can be requested to be reshipped once additional shipping costs have been paid for the new shipment.
SHIPPING METHODS
Orders placed before 9 AM EST on a business day are expected to ship on the next business day. Orders placed after 9 AM EST do not count towards the expected shipping timeframe for the day the order was placed. Shipping methods may vary and if there is a conflict between the shipping methods presented at checkout and the methods in this policy, the methods at checkout will control. We recommend reviewing your purchase confirmation for expected delivery dates.
Express Shipping: Orders with express shipping services are expected to be delivered within 1-2 business days after processing.
Priority Shipping: Orders with priority shipping services are expected to be delivered within 3-5 business days after processing.
PREMIUM SHIPPING PROTECTION
We offer Premium Shipping Protection which covers lost, stolen and damaged packages. Without this coverage, we assume no liability for and are not obligated to replace lost, stolen, or damaged packages during shipping . All claims under the Premium Shipping Protection must be made within seven (7) days of which the item was received or marked as delivered. You can submit a claim by emailing: support@baskandlatherco.com. We reserve the right in our sole discretion to determine whether an order is eligible for a replacement under the Premium Shipping Protection.
RETURNS ARE NOT ACCEPTED ON ANY OF OUR PRODUCTS.
Order Cancellations & Modifications
Orders may be cancelled within 30 minutes of being placed, provided they have not yet entered processing.
Modifications to an order (such as address changes or item adjustments) may be made before the order has entered processing for shipment.
Once an order has entered processing, it cannot be cancelled or modified.
Please note that no cancellations or modifications are permitted during any active sale or promotional period. All sale orders are considered final once submitted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If an item is defective, damaged, or incorrect, you must notify us within 7 calendar days of delivery so that we can evaluate the issue and provide a resolution.
To process your claim, please provide:
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Clear photos of the damaged or incorrect items
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Photos of the outer packaging and shipping label
Claims reported after 7 days or without sufficient photo documentation may not be eligible for replacement or refund.
Refunds & Replacements
We do not issue refunds for orders that have been processed and shipped.
However, if your order is lost, damaged, or stolen in transit, we will provide a free replacement once the claim has been reviewed and approved.
In cases where a replacement is not available, a store credit may be issued at our discretion.
Discounts & Promotional Codes
During all sale events, discount codes and promotional codes cannot be combined.
Only one discount or promotional code may be used per transaction to ensure consistency and fairness for all customers.
Discount codes cannot be applied retroactively to orders placed before or after a sale period.
Subscriptions:
Subscriptions are self-managed using the "manage subscription" link: Bask and Lather Co , which is emailed to you upon initiation of your subscription.
- Subscribers can swap the items you receive in your subscription, reschedule a shipment, skip a shipment, and update billing and shipping information directly from the account portal. All subscriptions are fully self-managed. You can pause, edit, or cancel your subscription at any time by logging into your account and selecting the "Manage Subscription" option.
- Subscription orders cannot be canceled after processed and/or shipped.
- Subscription orders must be cancelled at least 5 days before the next scheduled order date
- You can add as many products as you would like to your subscription, but please note that not all products have the same delivery cadence - subscription delivery cadences vary between 30, 60, and 90 days. If you would like to alter the delivery cadence of any subscription, or synchronize the delivery dates, you can manage this using your subscription portal link you received when you initially subscribed.